AI-Driven Communication Strategies to Drive Service Excellence
Elevate customer engagement skills through the integration of AI-driven communication techniques.
Secure your place in the next available run and master AI-driven communication strategies for service excellence.
Need help choosing funding? Call +65 8221 5143
Course Overview
The "AI-Driven Communication Strategies for Service Excellence" training program is designed to equip professionals in the hospitality and tourism sectors with AI-Driven communication strategies to enhance customer service and improve guest experiences. As customer expectations continue to rise, the ability to engage meaningfully with customers effectively, resolve issues proactively, and offer personalized service is crucial to maintaining competitive advantage.
Learning Outcomes
By the end of this course, learners are able to:
- Identify the various types of customers, their needs and expectations, including those interacting through AI-driven channels.
- Demonstrate the qualities and characteristics of a service professional by projecting a professional image and persona that positively impacts the organization, both in person and through AI-mediated interactions.
- Provide a positive customer experience by going the extra mile, offering customized and personalized service that benefits both oneself and the organization to exceed customer expectations.
- Apply the principles of effective communication to build rapport with customers and ensure that their needs are met efficiently.
- Identify areas for enhancement in customer service and effectively communicate these insights to the relevant departments to drive improvements in the customer experience.
Minimum Entry Requirements
Able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills WSQ Level 4 Workplace Literacy (WPL).
Other Details
Training Type
Training and Assessment
Medium of Instruction
English
Where can I find and download my digital certificates via OpenCerts?
Visit www.myskillsfuture.gov.sg and click on "Access E-Services".
Select "Download Certificates" and you will be prompted to log in.
Log in via Singpass and you will be redirected to the Skills Passport page, where you can view your list of learning achievements.
Click on the specific record and click on the OpenCerts icon to download your respective digital certificates. A new browser tab for www.opencerts.io will open.
Click on the "Print" button.
Course Fee
TGS-2025055862 AI-Driven Communication Strategies Funding Validity Period: 17–Jun–2025 to 16–Jun–2027 | Full Course Fee For Foreigners and those not eligible for subsidies | SG Citizen (21–39 yrs) or SG PR ≥ 21 yrs old SkillsFuture Funding (Baseline) 50% | SG Citizen (Above 40 yrs old) SkillsFuture Mid-Career Enhanced Subsidy 70% | SME Sponsored SkillsFuture Enhanced Training Support for SMEs 70% |
|---|---|---|---|---|
| Course Fees | S$660.00 | S$660.00 | S$660.00 | S$660.00 |
| With GST (9%) | S$719.40 | S$719.40 | S$719.40 | S$719.40 |
| SkillsFuture Funding | -S$0.00 | -S$330.00 | -S$462.00 | -S$462.00 |
| Total Net Fee | S$719.40 | S$389.40 | S$257.40 | S$257.40 |
All Singaporeans aged 25 and above can use their S$500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit MySkillsFuture for details.
Refund Policy
Edusphere College is committed to transparent fee policies. The following refund guidelines apply to all WSQ courses.
Any appeals will be reviewed on a case-by-case basis and are subject to management approval.
| Notice Period Before Course Start | Refund Eligibility |
|---|---|
| More than 14 days | 100% of course fees refunded |
| 7 to 14 days | 50% of course fees refunded |
| Less than 7 days | No refund |
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