Course Overview
The “AI-Driven Communication Strategies for Service Excellence” course is tailored for professionals in the service industry who aim to elevate their customer engagement skills through the integration of AI-driven communication techniques. With the evolving landscape of customer expectations, this course empowers participants to deliver exceptional service experiences, build stronger relationships, and drive service excellence both in person and through digital channels.
Course Objective
This course aims to equip learners with the essential skills and knowledge to leverage AI-driven tools and communication strategies in enhancing customer experiences. Participants will learn how to understand diverse customer needs, project a professional image, communicate effectively, and go the extra mile to exceed service expectations in both traditional and digital service environments.
Learning Outcomes
By the end of the course, participants will:
- Identify different types of customers and understand their needs and expectations, including interactions through AI platforms.
- Demonstrate professionalism and service excellence both face-to-face and via AI-assisted channels.
- Deliver personalized and value-added service that exceeds customer expectations.
- Use effective communication techniques to build rapport and meet customer needs efficiently.
- Recognize areas of improvement in service delivery and communicate these effectively for continuous enhancement.
Who Should Attend?
This course is ideal for individuals working in the service sector who wish to improve their customer communication skills using modern, AI-enhanced approaches. It is suitable for professionals at various levels who are committed to delivering quality customer service and staying competitive in a tech-driven market.
Relevant Job Roles
The AI-Driven Communication Strategies for Service Excellence is ideal for individuals who work as Service staff, or in Supervisor and Managerial roles, particularly:
- Frontline Service Staff
- Customer Service Officers
- Hospitality Executives
- Retail Associates
- Team Leaders
- Supervisors
- Department Managers
- Any service-oriented roles across hospitality, tourism, retail, and related sectors
Minimum Entry Requirement
There are no strict prerequisites for this course. However, it is recommended for individuals with:
- Basic proficiency in English (spoken and written)
- Interest or experience in customer service or service-related roles
- Openness to exploring digital and AI-driven communication tools
| TGS-2025055862 AI-Driven Communication Strategies to Drive Service Excellence Funding Validity Period: 17-Jun-2025 TO 16-Jun-2027 | Full Course Fee (For Foreigners and those not eligible for subsidies) | SG Citizen (21–39 years old) or SG PR ≥ 21 yrs old SkillsFuture Funding (Baseline) 50% | SG Citizen (Above 40 years old) SkillsFuture Mid-Career Enhance Subsidy 70% | SME Sponsored SkillsFuture Enhanced Training Support for SMEs 70% |
|---|---|---|---|---|
| Course Fees | S$660.00 | S$660.00 | S$660.00 | S$660.00 |
| SkillsFuture Funding | -S$0.00 | -S$330.00 | -S$462.00 | -S$462.00 |
| Total Net Fee | S$660.00 | S$330.00 | S$198.00 | S$198.00 |
All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit MySkillsFuture (at www.myskillsfuture.gov.sg) to choose from the courses available on the website.
- Understanding the available subsidies
- Clarify course details (Assessment,Schedule etc.)
- Find out if this course suits your goals
- Check if you are eligible for the course
